Privacy policy
This privacy policy explains how Lufthansa Innovation Hub GmbH (“we”, “us”) processes personal data when you use Stat Sync. We process data in line with the EU General Data Protection Regulation (GDPR) and applicable national laws.
Controller
The controller responsible for processing personal data in connection with Stat Sync is Lufthansa Innovation Hub GmbH, Brunnenstraße 19–21, 10119 Berlin, Germany. You can reach us at welcome@lh-innovationhub.com.
Data we collect
Depending on how you use Stat Sync, we may process identity and contact data (e.g. name, email), programme and travel-related details you provide, authentication and technical data (e.g. IP address, device/browser information, logs), and documents or screen captures you submit for verification. Providing required data may be necessary to process your application.
Purposes of processing
We use personal data to operate Stat Sync, process and evaluate status match applications, communicate with you, verify eligibility and documents, prevent fraud and misuse, improve security and service quality, comply with legal obligations, and assert or defend legal claims.
Legal basis
Processing is based on your consent where we ask for it (e.g. certain cookies or marketing, where applicable), on performance of a contract or pre-contractual steps where you request our services, on our legitimate interests (e.g. securing the platform, analytics in line with your rights), and on legal obligations where required.
Recipients and processors
We share data with trusted service providers (e.g. hosting, email delivery, analytics) under strict contracts. We may share data with participating loyalty partners where required to process your application. Authorities may receive data where legally required.
Retention
We retain personal data only as long as necessary for the purposes described, including statutory retention periods and the resolution of disputes. After retention periods expire, data is deleted or anonymised where possible.
Your rights
Subject to conditions in applicable law, you may have the right to access, rectification, erasure, restriction of processing, data portability, and objection. You may withdraw consent at any time where processing is consent-based, without affecting the lawfulness of processing before withdrawal. You may lodge a complaint with a supervisory authority.
Cookies and similar technologies
We use cookies or similar technologies where necessary for the operation of the service or where you have consented. You can control cookies through your browser settings; disabling certain cookies may limit functionality.
Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or alteration. No transmission over the internet is completely secure; you use Stat Sync at your own risk to that extent.
International transfers
If personal data is transferred outside the European Economic Area, we ensure appropriate safeguards (e.g. standard contractual clauses) as required by GDPR.
Children
Stat Sync is not directed at children under 16. We do not knowingly collect personal data from children without parental consent where required by law.
Updates to this policy
We may update this privacy policy to reflect legal, technical, or organisational changes. The latest version is published on this page with an updated effective date where applicable.
Contact (privacy)
For privacy requests or questions, contact welcome@lh-innovationhub.com. You may also contact our Data Protection Officer via the Lufthansa Group privacy channels published on lufthansagroup.com where applicable.