Terms of use
These terms of use (“Terms”) govern access to and use of Stat Sync, a digital experience operated by or on behalf of Lufthansa Innovation Hub GmbH (“we”, “us”). By using Stat Sync you agree to these Terms. If you do not agree, do not use the service.
The service
Stat Sync enables eligible users to submit and manage status match requests and related verification steps for participating loyalty programmes. Features, programmes, and campaigns may change. We may suspend or restrict access for maintenance, security, or legal reasons.
Accounts and eligibility
You must provide accurate information and keep it up to date. You are responsible for activity carried out under your session. Programme rules, fees, and eligibility criteria of participating airlines and loyalty partners apply in addition to these Terms.
Acceptable use
You must not misuse Stat Sync, attempt to bypass security controls, upload malicious content, infringe others’ rights, or submit false or misleading documentation. We may remove content, block access, or reject applications that violate these rules or partner requirements.
Intellectual property
Stat Sync, its branding, and its content are protected by intellectual property laws. Unless expressly permitted, you may not copy, modify, distribute, or create derivative works from our materials. Partner logos and trademarks remain the property of their respective owners.
Disclaimer and limitation of liability
Stat Sync is provided “as is” to the extent permitted by law. We do not guarantee uninterrupted or error-free operation. To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from your use of Stat Sync. Nothing in these Terms limits liability that cannot legally be limited.
Third-party services and links
Stat Sync may link to third-party sites or rely on partners for processing. Those services are governed by their own terms. We are not responsible for third-party content or services beyond our reasonable control.
Changes
We may update these Terms from time to time. The current version will be published on this page. Continued use after changes constitutes acceptance of the updated Terms where permitted by law.
Contact
For questions about these Terms, contact Lufthansa Innovation Hub GmbH at welcome@lh-innovationhub.com. Company details are listed in the Imprint.