Terms and conditions for the use of Stat Sync

1. Introduction

Stat Sync (hereinafter "the Service") is a service provided by Lufthansa Innovation Hub GmbH ("we", "us" or "our"), Brunnenstraße 19–21, 10119 Berlin, Germany. The Service enables users to submit and manage status match and status upgrade applications with participating frequent-flyer and loyalty programmes (“Partner Programmes”). The Service supports the submission of evidence of eligibility and the communication of outcomes between users and Partner Programmes.

Enquiries about the Service and its content should be directed to us exclusively (and not to the Partner Programmes). Contact information is provided at the end of these terms and conditions.

Unless expressly stated otherwise in the applicable Campaign Terms, Stat Sync is not operated by, affiliated with, commissioned by, or endorsed by the respective Partner Programme. The respective Partner Programme shall have sole discretion to decide on the granting, denial, scope, duration, modification, suspension, or revocation of any status, in accordance with its applicable terms and conditions.

These terms and conditions are available in German and English. Only the German version shall be authoritative.

2. Scope of Application of the Terms of Use

3. Eligibility to use Stat Sync

The use of Stat Sync is only open to people who

• are at least 18 years old and have the capacity to enter into legally binding agreements;
• hold a valid membership in a participating loyalty programme or meet the requirements published at the point of application; and
• accept these Terms of Use.

Participation is voluntary. You are responsible for checking, before participating, that your participation is compatible with the terms of the respective Partner Programme and any other obligations you may have towards third parties.

We are entitled to verify compliance with the eligibility requirements at any time and to refuse or withdraw access where eligibility is not met. The respective terms, fees, and rules of the Partner Programmes apply in addition to these Terms of Use.

4. Use of Stat Sync and registration

You agree to provide complete, accurate, and current information and to update it promptly if it changes. You are responsible for all activities carried out through your account, including documents submitted. Use by third parties without your explicit consent is not permitted. We are entitled to request additional evidence at any time to verify your eligibility or the authenticity of the information you have provided.

Verification of your eligibility is carried out exclusively on the basis of the information and documents that you yourself provide to us (e.g. uploaded documents, screenshots, or digital passes shared by you). You must carry out all steps of the submission yourself.

By using Stat Sync, you agree to receive service-related electronic communications (e.g. application status updates and important notices); you may not opt out of these while you are actively using the Service. Marketing communications are only sent with separate consent and may be unsubscribed from at any time.

5. Acceptable use

You must not:

• submit false, misleading, or fraudulent information or documents;
• submit an application on behalf of another person without their explicit consent;
• use status obtained through promotions, challenges, or other non-standard acquisition methods, unless expressly permitted;
• use status that was itself obtained through a status match (“chain matching”);
• circumvent security, verification, or eligibility controls;
• use technical means intended to conceal your identity or location or to circumvent fraud detection;
• upload malicious code or harmful content;
• impersonate any person or misrepresent your identity or loyalty status;
• harass, abuse, or discriminate against any person;
• infringe third-party rights;
• violate applicable law; or
• interfere with the operation of Stat Sync.

We may remove content, reject applications, or suspend access where reasonably necessary to enforce these rules or Partner Programme requirements. In cases of suspected fraud, access may be permanently restricted and relevant information may be shared with Partner Programmes where legally permitted.

6. Status match applications

Stat Sync facilitates the submission and processing of status match and upgrade requests. The respective Partner Programme shall have sole discretion to decide on the granting, denial, scope, duration, modification, suspension, and revocation of a status, in accordance with its applicable terms and conditions. Statements in these Terms of Use or the Campaign Terms do not constitute any guarantee or commitment by Stat Sync regarding any particular decision or status.

We do not guarantee:

• the success of an application;
• processing timeframes; or
• the duration of any status granted.

7. Intellectual property

Our own content and distinctive signs of Stat Sync, as well as other materials provided by us, are our intellectual property or are used by us based on corresponding rights. Trademarks, logos, and other materials of the Partner Programmes remain the property of the respective rights holders. You are granted only the non-exclusive and non-transferable right to use the provided content to the extent necessary for the contractual use of the Service. Any use beyond this scope, in particular modifying, copying, disclosing, distributing, or creating derivative works, is prohibited unless expressly permitted or legally allowed.

8. Availability

We try, where possible, to make the Service available seven days a week, taking into account maintenance and repair work. We do not guarantee that the Service will be available at all times, uninterrupted, secure, error-free, and timely. Service interruptions are possible during the performance of maintenance and/or repair work and/or updates, as well as at times beyond our control.

9. Linking and liability

We and any third parties that may be linked to us operate independently of one another and each is solely responsible for their own services. We assume no liability for decisions, offers, services, and content of the Partner Programmes, third-party providers, and external websites, to the extent that these fall outside our area of responsibility. The respective Partner Programme shall have sole discretion to decide on the granting, rejection, scope, duration, modification, suspension, and revocation of a status, in accordance with its applicable terms and conditions. Mandatory statutory liability remains unaffected.

We are not liable for damages outside our area of responsibility, in particular due to disruptions or failures of internet access, end-user devices, servers or other third-party facilities.

We are not liable for infringements of rights, loss of data, access disruptions and other damages resulting from the conduct of the user or third parties outside our area of responsibility.

We are not liable for damages resulting from system errors, force majeure, maintenance or repair work, other external influences, or unauthorised access (in particular cyberattacks), to the extent that these fall outside our area of responsibility. The above limitations of liability shall not apply to damages caused by intent or gross negligence, injury to life, body, or health, mandatory statutory liability, or the breach of material contractual obligations. In the event of a breach of material contractual obligations, our liability shall be limited to the typically foreseeable damage, to the extent permitted by law. This shall apply accordingly to our legal representatives and vicarious agents.

10. Suspension, termination, and discontinuation of the Service

The Service may be discontinued or terminated for objective and proportionate reasons. In the event of permanent termination, we will, as a rule, inform the user reasonably in advance, to the extent this is possible and reasonable. Ongoing applications will be processed where possible; services already rendered shall remain due. Any refunds shall be governed by statutory provisions and contractual agreements. Mandatory statutory rights and rights of termination remain unaffected.

Immediate temporary suspension of access or of individual functions is permitted where there is a concrete suspicion of misuse, false information, impermissible documents, a security risk, fraud, or a breach of these Terms of Use. We will, as a rule, inform the user of the reasons and, where reasonable and compatible with the purpose of the measure, give them the opportunity to respond.

In the event of confirmed misuse, false information, impermissible documents, fraud, or another material breach, the relevant application may be rejected, access may be permanently suspended, or the user agreement may be terminated for cause. Mandatory statutory rights remain unaffected.

11. Changes to the Service and these Terms of Use

We may implement technical or organisational developments, improvements, and changes to the Service, provided that these are reasonable for the user and do not materially impair the contractual use of the Service.

Changes to these Terms of Use are only permitted for objective reasons, in particular due to changes in law, changes in case law, security requirements, technical developments, or changes to the Service. We will notify the user of any intended changes with reasonable prior notice in a clear and comprehensible manner and will provide the amended version in a form that can be stored and reproduced. Where required by law, we will inform the user of any right to terminate or object. Changes shall only take effect in accordance with the applicable statutory requirements and, where necessary, with the user’s explicit consent.

12. Data protection

The personal data associated with the use of the Service will be processed by us to implement it following the statutory requirements. For more details on data protection, please refer to the separate Privacy policy.

13. Applicable law and place of jurisdiction

German law shall apply. If you are a consumer residing in the EU, the mandatory provisions of the consumer protection law of the member state in which you reside shall additionally apply, provided that they are more favourable to you than the provisions of German law.

If you have no general place of jurisdiction in Germany and no place of residence within the European Economic Area (EEA), the place of jurisdiction is Frankfurt am Main, Federal Republic of Germany. If you are a consumer with a place of residence outside Germany but within the EEA, you may, at your option, assert claims both in Frankfurt am Main, Federal Republic of Germany, and at a competent court in the state in which you are domiciled. Claims may be brought against you in your general place of jurisdiction or in any other place where legal jurisdiction exists.

We are not obligated to participate in arbitration proceedings and do not offer participation in such proceedings.

14. Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the date of conclusion of the contract. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email to support@status2.me). You may use the model withdrawal form set out below, but it is not mandatory. For contracts concluded via an online user interface, you may also withdraw from the contract during the withdrawal period by using the electronic withdrawal function provided on the online user interface, which must be continuously available, easily accessible, and clearly highlighted. This function shall be labelled “Withdraw from contract”. The process must enable you to provide or confirm your name, identify the contract or the part of the contract to be withdrawn, and provide an electronic means of communication for confirmation of receipt. Before submission, a final confirmation must be possible via a clearly labelled “Confirm Withdrawal” function. Upon submission, we will promptly provide you with a confirmation of receipt on a durable medium via the electronic communication method you have indicated. The confirmation shall include the content of the withdrawal declaration as well as the date and time of receipt. No reason is required for withdrawal via the electronic withdrawal function. The electronic withdrawal function does not exclude withdrawal by email or any other legally permitted means. Withdrawal is distinct from termination of your account. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal: If you withdraw from this contract, the contractual relationship shall be terminated in accordance with the applicable statutory provisions. As the service is provided to you free of charge, you are not required to make any payment for the service. Accordingly, in the event of withdrawal, no payments made by you will be refunded. Statutory retention obligations and other legally permitted processing of personal data, in particular for compliance with legal obligations or for the establishment, exercise, or defence of legal claims, remain unaffected.

Commencement of performance and expiry of the right of withdrawal: If you have requested that performance of the service begin during the withdrawal period, the commencement of performance and any expiry of the right of withdrawal shall be governed by the applicable statutory requirements. In the case of a contract for the provision of services, the right of withdrawal expires once the service has been fully performed, provided that performance has begun after you have expressly requested that we begin performance before the end of the withdrawal period and you have acknowledged that you lose your right of withdrawal upon full performance. In the case of a contract for the supply of digital content not supplied on a tangible medium, the right of withdrawal expires when we have begun performance after you have expressly consented to performance beginning before the expiry of the withdrawal period, acknowledged that you thereby lose your right of withdrawal, and we have provided you with a confirmation of the contract on a durable medium.

Model withdrawal form: (If you wish to withdraw from the contract, please complete and return this form.)

• To support@status2.me
• I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is submitted on paper)
• Date

(*) Delete as appropriate.

15. Contact

If you have any questions, complaints, or concerns regarding these Terms of Use or the Service, please contact us at support@status2.me.

We will acknowledge receipt of your complaint and respond within a reasonable timeframe. Further details are available in the Imprint.

Annex A: Miles & More Status Match Campaign Terms

These Campaign Terms apply in addition to the Stat Sync Terms of Use. In the event of conflict, these Campaign Terms shall prevail over the Stat Sync Terms of Use, to the extent legally permissible. The status shall be determined exclusively by Miles & More in accordance with the applicable Miles & More Programme Terms; the information set out below does not constitute any guarantee or commitment by Stat Sync.

1. Only one status match per person is permitted under this campaign.
2. Persons who have previously received a status match with Miles & More are not eligible.
3. If approved, the status upgrade is valid until February 28, 2027. Any extension shall only take place in accordance with the applicable Miles & More status requalification terms or a status challenge communicated by Miles & More.
4. In addition to the other eligibility requirements, a status match will only be granted to applicants whose name matches the records in the Miles & More programme.
5. By participating in the campaign, participants acknowledge that the data submitted will be shared with Miles & More.
6. Only status levels eligible under the applicable Miles & More requirements will be approved. The list of eligible status levels applicable at the time of application is available in the Campaign FAQs provided for the campaign.
7. The offer is limited in terms of number and duration at the sole discretion of Miles & More and may be modified, suspended, or terminated by Miles & More at any time, without this resulting in any guarantee or commitment by Stat Sync.
8. Members who have been approved for a status match will not be eligible for any potential subsequent status match with Miles & More.
9. The awarded Miles & More status may be suspended, revoked or terminated by Miles & More in accordance with the Miles & More programme terms and conditions.
10. Miles & More reserves the right to refuse the status match approval for members who have violated the Miles & More programme terms and conditions in the past.
11. It may take up to 10 business days after approval by Stat Sync before the upgraded tier is visible in the member's Miles & More account.
12. Approved members will not receive a physical status card for the current status term. The digital status card is available from the time of upgrade in the Miles & More app.
13. Miles & More may, at any time and in accordance with the applicable terms and conditions, change the tier mapping, eligibility criteria, or the campaign itself, or suspend or terminate the campaign. No guarantee or commitment by Stat Sync shall arise from any such change, suspension, or termination.
14. Members that attain a Senator status through this campaign will not receive any eVouchers with the status upgrade and will not be able to use the mileage advance privilege in the current status term.
15. Any application where Stat Sync believes, based on the evidence provided, that the underlying status was not obtained through flight activity that qualifies under the regular programme criteria or was obtained through “chain-matching” from another programme will be rejected.